Cancellation policy

Last updated: July 25, 2026

Cancellation by the customer

Up to 48 hours before departure: 100% refund of the amount paid. Between 48 and 24 hours before: 50% refund. Less than 24 hours before departure or no-show: no refund. Deadlines are calculated against the bus departure time on your voucher, Dominican Republic time (AST).

Service failure or cancellation

If the failure is ours or the operator's (cancelled departure, seat not honored, pickup driver not showing up), the Guagualine guarantee applies regardless of timing: rebooking on the next departure, upgrade to an alternative transfer subject to availability, or a 100% refund. Your choice.

Date changes

A date change requested up to 48 hours before departure is handled free of charge, subject to seat availability on the new date. With less than 48 hours, the change is treated as a cancellation plus a new booking.

How to cancel

Message us on the same WhatsApp channel as your booking with your voucher code. Refunds are issued to the original payment method within 5 to 10 business days.