Terms and conditions

Last updated: July 25, 2026

Who we are and what we do

Guagualine (guagualine.com) is an independent intermediary agency for ground transport bookings in the Dominican Republic. Guagualine is NOT a transport company, does not operate vehicles and does not provide the transport service. Our service consists of: verifying schedules, arranging the reservation and payment of your seat with the transport operator, coordinating pickups with independent local drivers when you purchase that product, and supporting you on WhatsApp before, during and after your trip.

The transport contract

The transport contract is formed exclusively between the passenger and the transport operator identified by name on the voucher of each booking. Under Dominican Law 63-17 on Mobility, Land Transport, Traffic and Road Safety, civil liability arising from transport (including accidents, injuries, luggage and delays) rests with the carrier and its mandatory insurance. Guagualine acts solely as a booking intermediary.

What your booking includes

Station Ticket: seat reserved and paid with the operator, detailed instructions to reach the terminal and bilingual WhatsApp support. Ticket + Hotel Pickup: all of the above plus pickup at your accommodation by an independent local driver coordinated by Guagualine. On routes without a direct bus we sell a combined itinerary: coordinated transport segments and connection assistance. On routes where the operator does not issue a physical ticket, the service is described as a managed seat reservation plus companion service, and every payment to the operator is documented.

The Guagualine guarantee

If your departure is cancelled or the operator does not honor your seat through no fault of yours, we offer you, at your choice: rebooking on the next available departure, an upgrade to an alternative transfer when available, or a 100% refund of the amount paid to Guagualine. This voluntary commercial guarantee is limited in all cases to the amount paid to Guagualine and does not cover indirect or consequential damages (hotel nights, missed flights, lost income or others).

Liability exclusions

Accidents and injuries: liability of the carrier and its mandatory insurance under Law 63-17. Luggage: travels under the policy of the operator named on the voucher. Delays, breakdowns and force majeure (including weather events and hurricanes): we will provide reasonable assistance to rebook you, with no additional compensation due. Guagualine's total maximum liability to the customer is limited to the amount actually paid to Guagualine for the affected booking.

Prices

All prices shown on the site are indicative estimates until the booking is confirmed. The final price is always communicated before payment. Local on-board prices shown for information belong to the operators and can change without notice.

Communication

All booking communication happens through Guagualine's official WhatsApp channel. For safety and service quality, the driver's contact details are shared with you once the service is confirmed (name, vehicle and plate) and the driver receives only the essential details of the assignment. Any arrangement outside the platform falls outside the Guagualine guarantee.

Cancellations

The Cancellation Policy published on this site applies and forms part of these terms: 100% refund when cancelling up to 48 hours before departure, 50% up to 24 hours before, and no refund afterwards, except for a service failure attributable to Guagualine or the operator, in which case the Guagualine guarantee applies.

Consumer protection

These terms are drafted in compliance with Dominican Law 358-05 on Consumer Rights Protection: clear final prices before payment, accessible terms and a visible cancellation policy.

Governing law

These terms are governed by the laws of the Dominican Republic. Any dispute will be submitted to the courts of Santo Domingo de Guzman, Distrito Nacional, without prejudice to any mandatory consumer protection rules that may apply.